Choosing a baker can be a long process, and I’m honored you’ve placed trust in me. I hold myself to a high standard, and I will try my hardest to make your order perfect.
My shop has to have written policies, and I believe it is best practice to be forward with those policies before you place an order. Please review my order contract below, and reach out if you have any questions.
The following is the agreement between
You (“You”, “Your”, “Customer”, “Cake Customer”, “Client”)
and
Cake Scraps LLC (“I”, “Me”, “My”, “We”, “Cake Scraps”, “baker“)
As your baker, I agree to deliver the above mentioned treat/cake, which is contingent on the following conditions:
PAYMENT/DEPOSIT: Full payment is required at the time of ordering for orders less than $300. A 50% deposit is required at the time of ordering for orders $300+. No money, no order. Remaining payment is due three (3) weeks before delivery/pick up. Orders placed within three (3) weeks of delivery date must be paid in full at the time of ordering.
Outstanding invoices/contracts not paid or signed within 7 days (without prior approval from Cake Scraps) will be considered void and the contract/invoice will be canceled. You will need to contact Cake Scraps to restart your order. An additional 20% penalty will be applied to your new order, should Cake Scraps still have availability.
Payments and deposits are nonrefundable and nontransferable. Payments should be made on my website, via Squarespace.com. Follow the link in your invoice for the payment portal, and be sure to turn off dark mode if using a mobile device.
FEES: In the event you purchased a tasting box/consultation, the $80 fee will be applied to your total cost.
CHANGES TO ORDER: Any changes (other than event date) to Your order must be made at least three (3) weeks prior to delivery/pickup. Event date changes must be made ninety (90) days prior to delivery/pick up. Cake Scraps availability is not guaranteed for reschedule date. You may request to upgrade Your order three (3) weeks before delivery/pick up. Order sizes cannot be reduced once an order is placed and a deposit is paid.
BAKER INTERPRETATION: Any sketches, inspirations or images provided to Cake Scraps are representations, and the actual product may vary based on My interpretation. I have the right to change a design for the sake of structural integrity. Refunds requested due to style, decorations, color, or misunderstanding about the design will not be honored. Refunds requested due to ordering a flavor/design you did not like will not be honored. Cake Scraps is not responsible for shortage of dessert due to Your incorrect guest counts or failure to cut enough portions. Cutting guides are included with all cake orders, but these are only suggestions.
ALLERGENS: Cake Scraps operates under Indiana Cottage Food laws and our kitchen is not inspected by the health department. I take extreme caution when baking and sanitizing my kitchen, and I take allergens seriously. However, our products may contain or come in contact with allergens. It is Your responsibility to inform Your guests of possible allergens. Cake Scraps LLC is not responsible for any allergic reactions, and you agree to hold Cake Scraps harmless of any allergen related issues. NOTE: Black frosting contains cocoa.
NONEDIBLE COMPONENTS: You assume full responsibility for making sure all nonedible décor, including but not limited to, popsicle sticks, cake pop sticks, stickers, flours, paper, cake toppers, plastic toys on cakes, sugar flowers, etc. Please make sure these items are removed from the cake before it is cut and served. We will always inform you what is not edible. Most barrel cakes contain non-edible structural devices including but not limited to, wires, skewers, cardboard, acrylic discs or drums, tooth picks, and straws.
FLOWERS: We will place flowers on cakes, but We are not florists. We encourage You to work with a florist for major events. Cake Scraps will not coordinate fresh flowers for wedding cakes/treats. You should arrange for enough flowers to be set aside for Cake Scraps to use for decoration (should fresh flowers be your preferred design). Cake Scraps can coordinate artificial flowers, but again, we are not florists. We cannot guarantee these flowers will match Your event perfectly. Fresh and artificial flowers are not food and not intended for consumption. Fresh flowers may contain pesticides, insects, dirt, etc. Cake Scraps will cover stems before inserting flowers into a treat/cake. Cake Scraps is not responsible for any safety issues (guest consuming flower, etc) caused by the fresh flowers in Your order.
PHOTOGRAPHS: I reserve the right to use any photographs of Your order for display or promotion without compensation to the client.
DELIVERY: You are responsible for providing Cake Scraps with the correct delivery/drop off address and time at least three (3) weeks prior to your event/delivery. Cake Scraps will give you a thirty (30) minute grace window for You to arrive at the agreed upon delivery location. If the thirty (30) minute window expires, you will only be able to pick up your order at a location/time that Cake Scraps designates.
SET UP: Cake Scraps will offer to help set up cakes and other treats for a maximum of thirty (30) minutes, or two (2) hours for Weddings. Cake Scraps will not provide tables, cake stands, table decorations, etc. for parties and events. Cake Scraps will coordinate cake stands only for weddings, if requested.
DAMAGE: Cake Scraps is not responsible for any damage after pick up, delivery, or setup is complete. You are responsible for providing a safe environment for your treats. Cakes can be heavy and require a sturdy table. We discourage You from picking up large cakes.
OUTDOOR EVENTS/EVENT CONDITIONS: Cake Scraps discourages outdoor setup for desserts. Cake Scraps is not responsible for any damage caused to treats after delivery that are caused by weather, mother nature, or temperatures (indoor and outdoor). We discourage setup in direct sunlight, as it can change the colors of dyes used in treats/cakes.
DELAYS, ACCIDENTS & EXTREME WEATHER: Accidents (car accidents, traffic delays, medical emergencies, illness, etc.) and extreme weather do happen, which may prevent Cake Scraps from fulfilling Your order at the agreed upon delivery/pick up time or date. Please keep Your contact information up-to-date so that We may notify you. We are determined to find the best solution possible. Traffic-related delays do not constitute a refund or discount.
REFUNDS: If Cake Scraps LLC fails to deliver or have your cake ready for pick up on the agreed date and time (not including weather events) you will be entitled to a full refund.